Customer experience (CX) is important to business. Some CEOs truly live by this. They live and breathe CX, and their customers love them for this. This concept is not new to me, but after seeing a talk at FutureM I realized how close it was to user experience.
Had a great time at IxD12 this year in Dublin. Met a lot of cool people, made some great friends, and learned a great deal from the community. During the conference, a group of us (who previously didn’t know each other) wrote a script for yet another internet meme/fad. Enjoy!